Support

Need help with Songwell? Email support@songwell.app and include your device and what happened.

Songwell says an Apple Music subscription is needed

Stations, search and most playback use Apple Music. Make sure you're signed in to Apple Music with an active subscription in Settings, then reopen Songwell. You can also continue without a subscription to play music you own.

Songwell asks for access to Apple Music

On iPhone, go to Settings › Apps › Songwell and turn on Media & Apple Music. On Mac, go to System Settings › Privacy & Security › Media & Apple Music and turn on Songwell.

My stations don't show on another device

Stations sync through iCloud. Check that each device is signed in to the same Apple Account with iCloud turned on, and that it's online. Changes appear the next time you open Stations or Home.

A song I marked Less Like This still plays

Marks apply to new station songs right away. Songs already in Up Next from that artist are removed, and a station may take a few minutes to pick up marks made on another device.

CarPlay

Connect your iPhone to CarPlay and choose Songwell on the CarPlay home screen. Your stations, library and Up Next are the same as on your iPhone.